Frequently Asked Questions (FAQs)

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Expand/Contract Questions and Answers

  • My multi-family complex doesn’t have separate trash and recycle bins. All trash is disposed of in a single bin. How can I recycle my household waste?

  • What are City Hall Office Hours?

  • Where can I pay my ticket?

  • Is there a way to download a calendar Outlook event to my Mac?

  • What is storm water and urban runoff?

  • Where does water that enters the storm drains go?

  • What is the difference between the storm drain system and the sewer system?

  • Where does water pollution come from?

  • What is a watershed?

  • How does over irrigation impact water quality?

  • Can I hose down my sidewalks and driveways?

  • Can I wash my car at home?

  • What can I do when I drain my swimming pool water?

  • What do the laws say about oil and other automobile fluids?

  • How do I find an item on the City Council agenda or minutes?

  • How do I file a claim against the City?

  • How do I file a public records request?

  • If I want to apply for more than one job, do I have to fill out more than one application?

  • How can I find out about an AARP driver safety program?

  • How can I find out about visual aide consultation?

  • How can I find out about free legal help?

  • How can I find out about home assessment help?

  • When is commodities distribution?

  • How can I volunteer to help with the Senior program?

  • How do I find out about Hi-cap counseling?

  • What is the Senior Lunch program?

  • How do I sign up for home delivered meals?

  • What types of Senior programs are offered?

  • Where is the Senior Center located?

  • How can I become a recreation class instructor?

  • How do I withdraw from a recreation class?

  • Can I register for a recreation class online?

  • Where can I get a recreation class registration form?

  • What happens if the recreation class I want is full?

  • How do I confirm that I am enrolled in a Recreation class?

  • Where do I register for a recreation class?

  • What special events do you offer?

  • What types of classes and programs are offered?

  • Where can I find information about classes and programs offered?

  • How do I rent a park, a room at the Community Center or sport field?

  • What are the parks operating hours?

  • When does the City water the parks?

  • How often are the parks and medians maintained?

  • What is the City's policy regarding tree removals?

  • I did work on my home without permits. How can I obtain a permit for this work?

  • Does the City have plans of my home?

  • There is a new house under construction in my neighborhood. Are the plans and permits available for review?

  • Who can pull a residential permit?

  • Who can pull a Commercial permit?

  • My permit it about to or has expired. How do I re-new it?

  • My permit expired over 1 year ago. How do I re-new it and get a final inspection?

  • My Plan Review is about to or has expired.

  • How much are my permit fees going to be?

  • How can I pay my permit fees?

  • I was charged a fee in error. How do I get a refund?

  • I submitted for a plan review, but have decided to cancel the project. Can I get a refund of fees paid?

  • I obtained a permit for a project but did not do the work. Can I get a refund of fees?

  • How do I schedule an inspection for my permit?

  • How do I find out the results of my inspection?

  • What Building Codes apply?

  • What type of roof is required to be installed?

  • Is an automatic fire sprinkler system required as part of my project?

  • What happens after my application has been submitted?

  • Where can I obtain City of Dana Point employment application?

  • Where can I file for employment with the City of Dana Point?

  • How often do you recruit for a certain position?

  • How do I submit my City job application?

  • Can I fax or e-mail an application or resume?

  • Who is the City of Dana Point's Government Financial Officer?

  • What is the City's tax identification number?

  • When is the CAFR available?

  • What types of payment does the City of Dana Point accept?

  • I just found an employment opportunity on your website that I would like to apply for. However the position closes today and I can not make it to your office by close of business. What should I do?

  • The City of Dana Point's employment application requests my Social Security number. I am uncomfortable giving out my Social Security number for security reasons. What should I do?

  • Why does my cable company, Cox Communications, list the City of Dana Point on the back of my cable bill as the number to contact if I have questions?

  • I am a government employee on business in or near the area of Dana Point. I will be staying at a Dana Point hotel/motel. Am I required to pay Transient Occupancy Tax to the hotel/motel?

  • I have a rental property/timeshare located in Dana Point/Capistrano Beach. Am I required to submit monthly Transient Occupancy Tax returns to the City for my property?

  • What happens if I have an underground water or sewer system leak on my property?

  • Who owns the water and sewer systems in Dana Point?

  • How can I contact County Flood Control?

  • How can I report overwatering?

  • How can I report illegal dumping in the streets and storm drains?

  • What items are not allowed in my refuse can?

  • Why do I have three trash cans at my house?

  • Where can I take household hazardous waste for free?

  • What should I do with my old Christmas tree?

  • What holidays cause the trash pickup schedule to be delayed one day?

  • What are cleanup days and when do they occur?

  • What should I do with my old computer or television?

  • How can I request a free bulky item pickup?

  • How can I contact the City's trash hauler, CR&R?

  • When do I need an encroachment permit?

  • Where is the Engineering Counter located at City Hall?

  • When is the Engineering Counter open?

  • What should I do if my neighborhood is interested in undergrounding our overhead utilities?

  • Who do I contact to set up telephone service or report a problem with phone service at my house?

  • Who do I contact to set up TV cable/internet or report a problem with cable/internet at my house?

  • Who do I contact to set up water & sewer or report a problem with water & sewer at my house?

  • Who do I contact to set up natural gas or report a problem with natural gas at my house?

  • Who do I contact to set up electricity or report a problem with electricity at my house?

  • How can I request that a new preferential parking district be created in my neighborhood?

  • How many parking permits are allowed per household?

  • How can I obtain a residential parking permit for my car?

  • Why do I need a residential parking permit in certain Dana Point neighborhoods?

  • How do I report a vehicle parking problem (storage over 72 hours)?

  • When is a curb painted red in the City?

  • How do I request that a curb be painted red in my neighborhood?

  • How can I report a problem with the traffic signals?

  • Who controls the signal timing in Dana Point?

  • Who owns the traffic signals in Dana Point?

  • How do I report problems on public streets and sidewalks?

  • How can I report a damaged street light on a private street?

  • How can I report a damaged or burnt out street light?

  • How do I register a street sweeping concern or complaint?

  • Which holidays cause the sweeping schedule to be altered?

  • How often do the streets in Dana Point get swept?

  • How do I contact the Public Works Department?

  • How do I register a service concern or compliment to the Department of Public Works & Engineering?

  • What happens if I have an emergency water or sewer leak on my property?

  • How long does it take to get the graffiti removed?

  • How do I report graffiti?

  • Where can I find a copy of the Municipal Code?

  • Is sleeping in garages allowed?

  • Who should I call for parking control on public streets?

  • Who should I call about barking dogs?

  • Can I keep my portable basketball hoop on the sidewalk or street?

  • Are my complaints confidential?

  • Who do I call if there is an abandoned vehicle on the street?

  • How do I report water quality violations or a sprinkler system running and water draining onto the city gutter?

  • Who can I call if a contractor is working at night or on holidays?

  • Can I work on my home improvement project at night or on the weekends and holidays?

  • Is noise that emanates from construction work restricted to particular hours of the day?

  • What is a Coastal Development Permit?

  • How do I apply for a Conditional Use Permit?

  • I wish to construct a new residence or improve an existing residence along Beach Road. What is the procedure?

  • I wish to construct a new residence or improve an existing residence located on a Coastal Bluff-top. What is the procedure?

  • How do I apply for construction of a second dwelling unit?

  • How do I apply for a modification to my property's parking requirements?

  • How do I apply for a liquor license?

  • How do I apply for a Fence Height Modification?

  • I wish to convert my multiple-family development (apartment, duplex, etc.) into a condominium. What is the procedure?

  • How do I apply for a Zoning change?

  • How do I apply for a subdivision of land?

  • How do I apply for a Special Event Permit?

  • How do I apply for a Sign Program Permit?

  • How do I apply for a General Plan Amendment?

  • How do I apply for a film, video and still photography permit?

  • How do I apply for a Zone Text Amendment?